A mid-size insurer with too many disconnected AI pilots
- Situation
- Several teams were running AI pilots with different vendors. The board asked for a single plan, and nobody could say which pilots were worth scaling.
- Approach
- Leadership interviews and a two-workshop sprint to agree the ambition, map value across claims, underwriting and service, and assess each pilot against the same criteria.
- What they get
- A board-approved ambition statement, a three-horizon roadmap, a clear decision to scale, pause or stop each pilot, and a 90-day plan with owners.
This is a representative scenario to show how the service works, not a description of a specific client.